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黑色消费者索赔让家电企业头疼，客服遭辱骂问题也突出
发布: · 来源: mk.co.kr
一句$话总结: 家电销售企业正面对黑色消费者投诉压力，包括称吃净水器冰块后腹泻要求赔偿、挑剔简短回复，以及使用17年以上产品后索赔。
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销售家电产品的企业近期正因部分黑色消费者提出过度赔偿要求和恶意投诉而感到困难。报道中提到，有人称吃了净水器制冰后腹泻并要求赔偿，也有人因客服人员只简短回答“是”而提出问题。还有消费者对使用超过17年的产品要求赔偿。相关行业认为，这类投诉正在加重呼叫中心客服人员的负担。报道还提出，10名呼叫中心客服中有6人经历过辱骂。企业正在为同时保护正常消费者和客服人员而寻找应对方案。来源: mk.co.kr
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